Free delivery from € 59.90 incl.tax of purchase *
* Offer valid only in Metropolitan France with GLS or Colissimo (excluding heavy & bulky packages)
Shipping your package
We work every day to guarantee a quality delivery service with our partners GLS or Colissimo, by offering you 3 delivery methods according to your need. The availability of the delivery method depends on the weight and some dimension of the package. The products are delivered to the address indicated by the consumer on the order form and only to the geographical areas that we serve.
Packages are generally shipped within 3 working days after receipt of payment WITHOUT counting delivery times of our carriers.
All orders are shipped with a tracking number.
The delivery rate is fixed. Silumen reserves the right to involve the service provider and the services of its choice for all orders placed on the site.
The shipping costs include the cost of preparation and packing as well as the shipping costs. There are no hidden costs. Preparation costs are fixed, while the transport costs vary according to the total weight of the package and its dimension.
💡 We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them. Box sizes are appropriate and your items are properly protected.
GLS - Home delivery
Metropolitan France: 24H - 72H *
Your order may be delivered in several packages (multi-packages) with GLS. You will receive an email / SMS with the tracking number (s) when your package leaves our warehouse. In the case of a multi-package, all your packages are numbered.
* This time can be significantly lengthened during periods of great influx of orders by carriers (especially during periods of confinement or holidays).
Colissimo - Home delivery or pick-up point
We do not accept any responsibility for the lengthening of delivery delay due to the carrier in the event of force majeure, loss of products or strike. In the cases mentioned above, please contact us in order to start a investigation from the carrier. All efforts are made, as long as necessary, to find this package. If applicable, the merchant will deliver a new identical package at his expense or refund the total amount of the order.
Silumen cannot be held responsible for any delivery failure due to an address declared as incomplete by the carrier. In case of return of a parcel bearing the mention "incomplete address" or declared NPAI (does not live at the address indicated) by the transport company, we will make a credit note or the cancellation of the order as soon as it is returned in our offices.
CONDITION OF THE PACKAGE
All products leave our premises in in a perfect state. The customer must notify the carrier (or the postman) of the slightest trace of impact (holes, traces of crushing, etc.) on the package, and, if applicable, of refuse the package. A new identical product will then be returned to you free of charge.
If you are unable to check your entire package upon delivery or if you prefer to accept the package despite its apparent degradation, you have 48h (two working days) to notify us after unpacking, the receipt of a broken or damaged item.
LOST OR UNDELIVERED PACKAGE
In the event of an undelivered or lost package, we will ask you to provide us a certificate of honor.
Check that the 15 consecutive days is not exceeded to collect your package from your post office or collection point.
REFUND OR HAVING
The credit or the refund will be reduced by the shipping cost amount incurred by Silumen including during "Free shipping" operations since our company pays in all cases the amount of delivery to the carrier.
RETURN TO THE SENDER
In the event that the package is returned for a reason attributable to you (unclaimed package, incorrect / incomplete address, etc.), you must pay new shipping costs before any reshipment of the package if the carriage paid was not reached.
Return of Products
You have a period of 14 days to change your mind (known as the withdrawal period). This right also applies to a product on sale or destocked. You don't have to justify or justify your decision. The deadline begins upon receipt of your order.
Any return can be reported beforehand with the customer service of Silumen France. The product must be returned to the logistics depot located at the following address: The First - Mandarin And Co, 86-114 Avenue Louis Roche, Bâtiment B Hall 304, 92230 GENNEVILLIERS.
The simple return of the property without declaration or the refusal to take delivery does not not enough to express your wish to retract. You must send a written expressing your willingness to retract.
Only products returned as a whole, in their original form, will be taken back. original packaging complete and undamaged, and in perfect condition for resale. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded, returned or exchanged.
This right of withdrawal is exercised without penalty, with the exception of shipping and return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice to request either the reimbursement of the sums paid, or the exchange of the product. In the case of an exchange, the reshipment will be at the expense of the consumer.
In case of exercise of the right of withdrawal, Silumen reimburse the consumer within a maximum period of fifteen (15) working days from the date of return of the goods.