BANK CARD

All payments made by credit card are exclusively in euros (EUR). These are carried out in a secure manner in accordance with the French and international interbank rules that apply to them.

When paying online, you will be automatically redirected to our CIC "Monetico Paiement" transaction server.

You will have to enter the security code which was sent to you by SMS thanks to the 3D Secure system. This solution allows our customers to place their orders in complete safety.

No worries ! Silumen does not intervene in the payment process. In no way do we receive, record or store any information whatsoever concerning your banking information.

To avoid any fraud, Silumen is 100% secure thanks to its HTTPS and SSL protocol.

PAYPAL

PayPal is a secure payment method that allows you to pay quickly without sharing your bank details. This information is encrypted and secured once and for all when creating your Paypal account.

If you already have a PayPal account, select "Pay with Paypal" and confirm the transaction.

If you don't have a PayPal account, you can still choose this payment method. When checking out, you will be directed to a PayPal page to enter your bank details and finalize the transaction.

BANK TRANSFER

For this payment method, you just have to select "Pay by Bank Transfer", you will then receive the RIB of our company by email. The order will be definitively validated and shipped once the transfer appears on the bank account belonging to Silumen.

On the payment page and in the "Find out more" section, you will be able to access a summary of bank details and the procedures to follow.

IMPORTANT: in the event of payment by bank transfer, the order preparation time (excluding delivery time) will be extended, including the time it takes to receive and process your transfer.

ADMINISTRATIVE MANDATE

We work with local authorities and administrative mandates are accepted. To proceed with this method of payment, it is necessary to send an order form signed and sealed by your establishment, to customer service by email at the address: contact@silumen.com.

Make sure that this information is present:

- the product references (the code on the product sheet)
- the lighting color
- the desired quantity
- the billing address
- the delivery address (if different from the billing address)
- the name and telephone number of a delivery contact.

 

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